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Refund policy

Return & Replacement Policy

Last updated: February 12, 2026

At Siomio Lifestyle, we value our customers and aim to provide a smooth and satisfying shopping experience. While we take great care in curating and dispatching quality products, we understand that there may be situations where you require a replacement or exchange.

This policy outlines the conditions under which returns, replacements, and exchanges are accepted.

1. Replacement & Exchange Window

We offer a 7-day replacement or exchange window from the date of delivery for eligible products.

Customers may opt for:

  • A replacement of the same product (subject to availability); or

  • Store credit equivalent to the purchase value for future purchases on our website.

Important:
We do not offer monetary refunds. Once an order is placed, refunds in the form of cash, bank transfer, or original payment reversal are not applicable.

2. Conditions for Processing a Return or Exchange

To qualify:

  • The request must be raised within 7 days of delivery.

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • All original tags, packaging, labels, and invoice must be intact.

  • A complete unboxing video (from sealed package to full product display, without cuts or edits) is mandatory for damage, defect, or wrong item claims.

Requests without the required video proof for damage or incorrect product claims will not be accepted.

We reserve the right to decline any return if:

  • The product appears used or altered.

  • Required proof is not provided.

  • The request is raised after 7 days.

3. Non-Returnable / Non-Exchangeable Items

The following are not eligible:

  • Clearance, promotional, discounted, or “Final Sale” items.

  • Customized, altered, or made-to-order products.

  • Products returned in used, washed, damaged, or incomplete condition.

4. How to Initiate a Replacement or Exchange

To initiate a request, contact us within 7 days of receiving your order.

Please provide:

  • Order Number

  • Description of the issue

  • Unboxing video

  • Supporting images (if applicable)

Contact Details:

📧 Email: msfashions.attire@gmail.com
📞 Phone/WhatsApp: +91 98999 98935

📍 Return Address:
B-4/80, Ashok Vihar, Phase-2,
Delhi – 110052,
India

Our team will respond within 48 business hours.

If approved, the item must be returned using a trackable shipping method.

  • Return shipping cost is borne by the customer.

  • If the issue is due to our error (wrong or defective item), return shipping will be arranged or reimbursed.

5. Store Credit Policy

  • Store credit will be issued via email as a coupon code.

  • It will be processed within 5–7 business days after inspection of the returned product.

  • Store credit is valid for future purchases only and cannot be converted into cash.

6. Additional Terms

Siomio Lifestyle reserves the right to update this policy without prior notice. The applicable policy will be the one in effect at the time of purchase.

All decisions regarding return eligibility are at the sole discretion of the Siomio Quality & Support Team and shall be final.

For any queries or assistance, please contact us using the details above.